Symphosize, LLC Legal mumbo jumbo

Symphosize Privacy Statement

At Symphosize, we value our relationship with you and place great importance on respecting and protecting your privacy. We want you to feel comfortable and confident when using our products and services and with entrusting your personal, company and financial information to us.

Information we collect

• We collect personal information such as your name, shipping/billing address, e-mail, phone, and credit card number when you interact with us for sales, support, registration and payment.
• We may collect and store sensitive information such as account and purchase information on your behalf as part of the services provided to you.
• We collect personal information to deliver or allow access to our products and services.
• We collect information about your system as it interacts with us such as your IP address and browser information.
• We use common internet technologies, such as cookies and Web beacons to manage our Web sites and services, advertising and e-mail programs.
• We collect user feedback, community discussions, chats and other interactions at our sites.
• We may obtain additional information about you, such as demographic information, from commercially available sources.

Protecting your Information

Symphosize strives to protect your personal information from loss, misuse, or unauthorized alteration by using industry-recognized security safeguards, coupled with carefully developed security procedures and practices. We maintain physical, electronic and procedural safeguards that comply with applicable laws and federal standards. Your sensitive information, such as credit card information, is encrypted when it is transmitted to us. Our employees are trained and required to safeguard your information.

Uses

• We do not sell or rent your personal information with any 3rd party for promotional or marketing purposes.
• We do not share your personal information with anyone outside of Symphosize for their promotional or marketing use without your consent.
• We use your personal or financial information to provide you with information and services you request, to tell you about other products and services, and to give you a customized interactive experience as you use our products.
• We also use the information for support, to develop new features, and to improve the overall quality of Symphosize’s products and services.
• We may also use the information to show you a history of your activity, to provide you with statistics about you or your use of our product or service, or to provide you with a better user experience.
• We may summarize information about you, in a way that does not identify you personally, and combine it with other information to understand how our products are used, to deliver products and services and to help us develop new products and services. 

How to Contact Us

If you have questions or concerns about Symphosize’s collection, use, or disclosure of your personal information, please contact the Privacy Team

Or write to us at:Privacy TeamSymphosize, LLCprivacy{at}symphosize.com

Intellectual Property Notice

Trademark Information

Symphosize and ResponsiBid, among others, are common law trademarks and/or service marks of Symphosize, LLC, (“Symphosize”) in the United States. Symphosize reserves all rights with respect to its trademarks, service marks, logos, trade names, trade dress and other indicia (“Marks”). Symphosize does not routinely accept or review specific requests for guidance on the use of its Marks. Any unauthorized use of any Symphosize-owned Mark, or any use of a mark that is confusingly similar to, or likely to cause confusion with, a Symphosize-owned Mark, would constitute infringement of Symphosize’s exclusive trademark rights.

This document does NOT constitute any form of license to use any Symphosize-owned Mark. No Symphosize employee is authorized to provide guidance on the use of Symphosize-owned Marks, nor to give permission to use any Symphosize-owned Mark, except by formal written license agreement published by Symphosize or signed by an authorized officer. Any promise, agreement, guidance or other representation by any Symphosize employee (other than by a formal license as described herein) is invalid and cannot be relied upon. If you have questions about the laws surrounding the use of Symphosize’s Marks, or any other parties’ marks, you should consult a qualified attorney.

Copyright Information

Symphosize’s products, services, Web content and related materials (collectively, “Offerings”) are owned by Symphosize, and all rights in such Offerings are reserved by Symphosize. For information regarding permission to use screen displays and other content, please contact [Insert general email to contact].

Symphosize does not distribute its software on CD. If you are offered our product for sale on a CD, it should be considered software piracy and you should notify Symphosize immediately. [Insert general email to contact].

Persons who believe that their copyrights have been infringed via Symphosize sites may notify Symphosize’s Designated Agent. All notices must comply with the requirements of U.S. Copyright Act Section 512(d) and regulations promulgated thereunder, each as amended. Such notices not complying with these requirements will be returned unprocessed. No other notices of any type, including requests for information, purchase or technical support questions, notices of infringement of third-party trademark or patent rights, employment inquiries, press inquiries, or investor inquiries, will be read or answered under this Agent and Agent Address.

Designated Agent and Address of Agent:

Attn: Legal Department

Symphosize LLC.

951 W Fruit Tree Ln

San Tan Valley, AZ 85143

707-968-7764

legal{at}symphosize.com

RESPONSIBID™ TERMS OF SERVICE

1. SYMPHOSIZE GENERAL TERMS OF SERVICE. Thank you for selecting the Services offered by Symphosize (referred to as “Symphosize,” ”we,” “our,” or “us”) on this website. Please review these Terms of Service (“Agreement”) thoroughly. This Agreement is a legal agreement between you and Symphosize. By clicking “I AGREE,” indicating acceptance electronically, accessing or using the Services, you agree to these terms. If you do not agree to this Agreement, then do not indicate acceptance of the Agreement, and do not use the Services.
2. AGREEMENT

This Agreement describes the terms governing your use of the ResponsiBid™ online services provided to you on this website, including content, updates and new releases, (collectively, the “Services”). It includes by reference:

• Symphosize’s Privacy Policy available on this website or provided to you in writing for the Services you selected.
• Additional Terms and Conditions for the Services that you have selected, including from third parties.
• Any terms provided separately to you for the Services, including for example, web or email product or program terms, ordering, activation, pricing and payment terms, if applicable, for the Services.

1. YOUR RIGHT TO USE THE SERVICES AND RESTRICTIONS

2.1 The Services are protected by copyright, trade secret, and other intellectual property laws. You are only granted the right to use the Services, and Symphosize reserves all rights of ownership in the Services not granted to you in writing here. As long as you meet any applicable payment obligations and comply with this Agreement, Symphosize grants to you a personal, limited, nonexclusive, nontransferable right (except as expressly stated herein) to use the Services that is valid only for the period of use provided in the ordering and activation terms, and only for the purposes described by Symphosize on the website for the Services.

2.2 You agree not to use the Services or content on this website in a manner that violates any applicable law, regulation or this Agreement. For example, unless authorized by Symphosize in writing, you agree you will not:

• Provide access to or give any part of the Services to any third party.
• Modify, disrupt or interfere with the Services, supporting servers, or networks either manually or through the use of scripts, viruses, or worms.
• Reproduce, duplicate, copy, deconstruct, sell, trade or resell the Services.
• Attempt to access any other Symphosize systems that are not part of these Services.
• Excessively overload the Symphosize systems used to provide the Services.

If you violate any of these terms, this Agreement and your right to use the Services may be terminated by Symphosize in its sole discretion.

1. PAYMENT.  For Services offered on a payment or subscription basis, the following terms apply, unless Symphosize notifies you otherwise in writing.  This Agreement also incorporates by reference and includes program ordering and payment terms provided to you on the website for the Services:
2. Payments will be billed to you in U.S. dollars, and your account will be debited when you subscribe and provide your payment information, unless stated otherwise in the program ordering or payment terms on the website for the Services.
3. You must pay with one of the following:

(1)   A valid credit card acceptable to Symphosize;

(2)   A valid debit card acceptable to Symphosize;

(3)   Sufficient funds in a checking or savings account to cover an electronic debit of the payment due; or

(4)   By another payment option Symphosize provides to you in writing.

1. If your payment and registration information is not accurate, current, and complete and you do not notify us promptly when such information changes, we may suspend or terminate your account and refuse any use of the Services.
2. Symphosize will automatically renew your monthly or annual Services at the current rates, unless the Services are cancelled or terminated under this Agreement.
3. Additional cancellation or renewal terms may be provided to you on the website for the Services.
4. TRIAL PERIOD.  If you registered for a trial use of the Services (“Trial Period”), you must decide to purchase the Services within the Trial Period to retain any Content (defined in Section 6) that you have posted or uploaded during the Trial Period. If you do not purchase the Services by the end of the Trial Period, your Content will no longer be available to you, and Symphosize will not be responsible for any of it. To be very clear, after using the Services during the trial period, if you decide not to purchase the full version of the Services, you will NOT be able to access or retrieve any of the data you added/created during the trial.
5. YOUR PRIVACY AND PERSONAL INFORMATION.  You can view Symphosize’s Privacy Statement on the website, or via a link on the website for the Services you have selected. You agree to be bound by the applicable Symphosize Privacy Statement, subject to change in accordance with its terms.  Most importantly, you agree:

• To Symphosize maintaining your data according to the Symphosize Privacy Statement, as part of the Services.
• To give Symphosize permission to aggregate your uploaded, non-personally identifiable account data with that of other users of the Service.By way of example, this means Symphosize may use that aggregated data to improve services, design promotions, or provide ways for you to compare business practices with other users.

1. CONTENT

6.1 You are responsible for your content. You are legally responsible for all information, data, text, software, music, sound, photographs, graphics, video, messages or other materials (“Content”) uploaded, posted or stored through your use of the Services. You grant Symphosize a worldwide, royalty-free, non-exclusive license to host and use the Content to provide you with the Services. You agree to not use the Services for any illegal purpose or in violation of any applicable local, state, federal or international law. You are encouraged to archive your Content regularly and frequently. You are responsible for any Content that may be lost or unrecoverable through your use of the Services.  You must provide all required and appropriate warnings, information and disclosure.  You agree that you will not use the Services to share, store, or in any way distribute financial data that is not in accordance with the law. Any users suspected of having information which involves fraud, embezzlement, money laundering, insider trading, support for terrorism, or any other activity proscribed by law may have their accounts terminated, their financial data erased, and they also may be reported to law enforcement officials in the appropriate jurisdictions. Symphosize is not responsible for the Content or data you submit on the website.

You agree not to use the Services to upload, post, distribute, link to, publish, reproduce, engage in or transmit any of the following, including but not limited to:

1. Illegal, fraudulent, libelous, defamatory, obscene, pornographic, profane, threatening, abusive, hateful, harassing, offensive, inappropriate or objectionable information or communications of any kind, including without limitation conduct that would encourage or constitute an attack or “flaming” others, or criminal or civil liability under any local, state, federal or foreign law;
2. Content or data that would impersonate someone else or falsely represent your identity or qualifications, or that constitutes a breach of any individual’s privacy, including posting images about children or any third party without their consent (or a parent’s consent in the case of a minor);
3. Except as otherwise permitted by Symphosize in writing, advertisements, solicitations, investment opportunities, chain letters, pyramid schemes, other unsolicited commercial communication or engage in spamming or flooding;
4. Virus, trojan horse, worm or other disruptive or harmful software or data; and
5. Any information, software or Content which is not legally yours and may be protected by copyright or other proprietary right, or derivative works, without permission from the copyright owner or intellectual property rights owner.

6.2 Community forums.  The Services may include a community forum to exchange information with other users of the Services and the public. Please use respect when you interact with other users. Symphosize does not support and is not responsible for the accuracy of others’ content in these community forums. Do not reveal information in the community forum that you do not want to make public. Users may post hypertext links to content hosted and maintained by third parties for which Symphosize is not responsible.

6.3 Symphosize may freely use feedback you provide. You agree that Symphosize may use your feedback, suggestions, or ideas in any way, including in future modifications of the Services, other products or services, advertising or marketing materials. You grant Symphosize a perpetual, worldwide, fully transferable, sublicensable, non-revocable, fully paid-up, royalty free license to use the feedback you provide to Symphosize in any way.

6.4 Symphosize may monitor your content from time to time. Symphosize may, but has no obligation to, monitor content on the Services.  We may disclose any information necessary or appropriate to satisfy our legal obligations, protect Symphozie or its customers, or operate the Services properly. Symphosize, in its sole discretion, may refuse to post, remove, or refuse to remove, any Content, in whole or in part, alleged to be unacceptable, undesirable, inappropriate, or in violation of this Agreement.

1. ADDITIONAL TERMS YOU AGREE TO

7.1 Symphosize does not give professional advice.  Symphosize is not in the business of providing legal, financial, accounting, health care, real estate, business or other professional services or advice. Consult the services of a competent professional when you need this type of assistance.

7.2 We may tell you about other Symphosize services.  You may be offered other services, features, products, applications, online communities, or promotions provided by Symphosize (“Symphosize Services”). If you decide to use any of these Smphosize Services, additional terms and conditions and separate fees may apply. You acknowledge that in accessing some Smphosize Services you may upload or enter data from your account(s) such as names, addresses and phone numbers, purchases, and sales among others, to the Internet.  You grant Symphosize permission to use information about your business and experience to help us to provide the Symphosize Services to you, including updating and maintaining your data, addressing errors or service interruptions, and enhancing the types of data and services Symphosize may provide to you in the future.  You grant Symphosize permission to combine your business data, if any, with that of others in a way that does not identify you or any individual personally.  We may use this data to improve services and to compare business practices with other company standards.  We may use your data to create, market or promote new Symphosize offerings to you and others. You also grant Symphosize permission to share or publish summary results relating to research data and to distribute or license such data to third parties.

7.3 We may tell you about third party products or services. Subject to the Symphosize Privacy Statement, you may be offered products or services by third parties who are not affiliated with Symphosize (“Third Party Products”) or the Services may contain links to third party websites (“Third Party Sites”) and you agree that Symphosize can use your contact information, including name and address, for the purpose of offering these products to you. If you decide to use any Third Party Products or access any Third Party Sites, you are responsible for reviewing the third party’s separate product terms, website terms and privacy policies. You agree that the third parties, and not Symphosize are responsible for their product’s performance and the content on their websites.  Symphosize is not affiliated with these Third Party Products or Third Party Sites and has no liability for them.

7.4 Communications choices.  Symphosize may be required by law to send you communications about the Services or Third Party Products. You agree that Symphosize may send these communications to you via email or by posting them on one of our website. If you later decide that you do not want to receive future Communications electronically, please review the Privacy statement provided to review your communications choices.

7.5 You will track your passwords and accept updates.  You are responsible for securely managing your password(s) for access to the Services. If you become aware of any unauthorized access to your Services account, theft or loss of your password, you agree to contact Symphosize as soon as possible.  The Services may periodically be updated with tools, utilities, improvements, third party applications, or general updates to improve and enhance the features and performance of the Services. You agree to receive these updates automatically as part of the Services.

1. DISCLAIMER OF WARRANTIES

8.1 YOUR USE OF THE SERVICES, SOFTWARE, AND CONTENT IS ENTIRELY AT YOUR OWN RISK. EXCEPT AS DESCRIBED IN THIS AGREEMENT, THE SERVICES ARE PROVIDED “AS IS.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Symphosize, ITS AFFILIATES, AND ITS THIRD PARTY SERVICE OR DATA PROVIDERS, LICENSORS, DISTRIBUTORS OR SUPPLIERS (COLLECTIVELY REFERRED TO AS, “SUPPLIERS”)  DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY THAT THE SERVICES ARE FIT FOR A PARTICULAR PURPOSE, TITLE, MERCHANTABILITY, DATA LOSS, NON-INTERFERENCE WITH OR  NON-INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHTS, OR THE ACCURACY, RELIABILITY, QUALITY OR CONTENT IN OR LINKED TO THE SERVICES. Symphosize AND ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT THE SERVICES ARE SECURE, FREE FROM BUGS, VIRUSES, INTERRUPTION, ERRORS, THEFT OR DESTRUCTION. IF THE EXCLUSIONS FOR IMPLIED WARRANTIES DO NOT APPLY TO YOU, ANY IMPLIED WARRANTIES ARE LIMITED TO 60 DAYS FROM THE DATE OF PURCHASE OR DELIVERY OF THE SERVICES, WHICHEVER IS SOONER.

8.2 SYMPHOSIZE AND ITS SUPPLIERS DISCLAIM ANY REPRESENTATIONS OR WARRANTIES THAT YOUR USE OF THE SERVICES WILL SATISFY OR ENSURE COMPLIANCE WITH ANY LEGAL OBLIGATIONS OR LAWS OR REGULATIONS. THIS DISCLAIMER APPLIES TO BUT IS NOT LIMITED TO THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 (“HIPAA”), THE GRAMM-LEACH-BLILEY ACT OF 1999, THE SARBANES-OXLEY ACT OF 2002, OR OTHER FEDERAL OR STATE STATUTES OR REGULATIONS. YOU ARE SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE OF THE SERVICES IS IN ACCORDANCE WITH APPLICABLE LAW.

1. LIMITATION OF LIABILITY AND INDEMNITY.  TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE ENTIRE LIABILITY OF SYMPHOSIZE, AND ITS SUPPLIERS FOR ALL MATTERS OR CLAIMS RELATING TO THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNT YOU PAID FOR THE SERVICES DURING THE TWELVE (12) MONTHS PRIOR TO SUCH CLAIM.  SUBJECT TO APPLICABLE LAW, SYMPHOSIZE AND ITS SUPPLIERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING:  (A) INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES; (B) DAMAGES RELATING TO FAILURES OF TELECOMMUNICATIONS, THE INTERNET, ELECTRONIC COMMUNICATIONS, CORRUPTION, SECURITY, LOSS OR THEFT OF DATA, VIRUSES, SPYWARE, LOSS OF BUSINESS, REVENUE, PROFITS OR INVESTMENT, OR USE OF SOFTWARE OR HARDWARE THAT DOES NOT MEET SYMPHOSIZE SYSTEMS REQUIREMENTS. THE ABOVE LIMITATIONS APPLY EVEN IF SYMPHOSIZE AND ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS AGREEMENT SETS FORTH THE ENTIRE LIABILITY OF SYMPHOSIZE AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO THE SERVICES AND ITS USE.

You agree to indemnify and hold Symphosize and its Suppliers harmless from any and all claims, liability and expenses, including reasonable attorneys’ fees and costs, arising out of your use of the Services or breach of this Agreement (collectively referred to as “Claims”). Symphosize reserves the right, in its sole discretion and at its own expense, to assume the exclusive defense and control of any Claims. You agree to reasonably cooperate as requested by Symphosize in the defense of any Claims.

1. CHANGES TO THIS AGREEMENT OR THE SERVICES.  We may change this Agreement from time to time, and the changes will be effective when posted on our website for the Services or when we notify you by other means. Please review the Agreement periodically on this website for changes. We have the right to change any of the terms of this Agreement upon reasonablenotice to you.  We may also change or discontinue the Services, in whole or in part, including but not limited to, the Internet based services, pricing, technical support options, and other product-related policies. Your continued use of the Services after Symphosize posts or otherwise notifies you of anychanges, indicates your agreement to the changes.
2. TERMINATION. Symphosize may immediately and without notice terminate this Agreement or suspend the Services provided to you, if you fail to comply with these terms or if you no longer agree to receive electronic communications (see Section 7.4).  Upon termination you must immediately stop using the Services and any outstanding payments will become due. Any termination of this Agreement shall not affect Symphosize’s rights to any payments due to it. Symphosize may terminate a free account at any time. Other requirements regarding termination or cancellation of the Services may apply based on the specific ordering terms for the Services provided to you.  Sections 1.2, 5, 8 through 15 will survive and remain in effect even if the Agreement is terminated, cancelled or rescinded.
3. EXPORT RESTRICTIONS. You acknowledge that this website, the Services, and the underlying software may include U.S. technical data subject to restrictions under export control laws and regulations administered by the United States government.  You agree that you will comply with these laws and regulations, and will not export or re-export the Services, or any part of the Services, in violation of these laws and regulations, directly or indirectly. You also agree not to provide access to any part of the Services to anyone who you have reason to know may use the Services in the development of nuclear, chemical, or biological weapons.
4. GOVERNING LAW AND JURISDICTION. Arizona state law governs this Agreement without regard to its conflicts of laws provisions. To resolve any legal dispute arising from this Agreement, you and Symphosize agree to the exclusive jurisdiction of state courts in Maricopa County, Arizona U.S.A. or federal court for the District of Arizona.  Symphosize does not represent that information on the website for the Services is appropriate or available for use in all countries. Symphosize prohibits accessing materials from countries or states where contents are illegal.  You are accessing this website on your own initiative and you are responsible for compliance with all applicable laws.
5. LANGUAGE. Any translation of this Agreement is done for local requirements and in the event of a dispute between the English and any non-English version, the English version of this Agreement shall govern. The parties hereby confirm that they have requested that this Agreement and all related documents be drafted in English.Les parties ont exigé que le présent contrat et tous les documents connexes soient rédigés en anglais.
6. GENERAL.  This Agreement is the entire agreement between you and Symphosize and replaces all prior understandings, communications and agreements, oral or written, regarding its subject matter. This Agreement may be modified only by a written amendment signed by the parties or as provided in this Agreement in Section 10 above. If any court of law, having the jurisdiction, rules that any part of this Agreement is invalid, that section will be removed without affecting the remainder of the Agreement. The remaining terms will be valid and enforceable.  The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.  You cannot assign or transfer ownership of this Agreement to anyone (except as expressly stated herein)without the prior written approval of Symphosize. However, Symphosize may assign or transfer it without your consent to (a) an Affiliate, (b) another company through a sale of assets by Symphosize or (c) a successor by merger.  Any assignment in violation of this Section shall be void. If you want to request a transfer of this Agreement or if your company is acquired by or merged into another company, contact Symphosize via an email to: info{at}symphosize.com
7. ADDITIONAL TERMS AND CONDITIONS FOR THE SERVICES

Your use of the Services provided by Symphosize are subject to the General Terms of Service above including these Additional Terms and Conditions which govern your use of the Services indicated below.  These Additional Terms and Conditions shall prevail over any conflict or inconsistency with the General Terms of Service above.

ResponsiBidTM Supplemental Agreement and Terms of Services

Thank you for selecting ResponsiBidTM online software (the “Software”). This license agreement in addition to the Symphosize Terms of Service (the “Agreement”) is a legal agreement between the User, a single legal entity identified in the registration process provided as part of the start-up interview (“User”, “you”), and Symphosize LLC (“Symphosize,” “we”, “our” or “us”).

By clicking “ACCEPT”, User indicates that it has read and understood, and assents to be bound by, the terms of this Agreement. If the person clicking on the “ACCEPT” button is an individual working for User (“Agent”), such person is agreeing to the terms and conditions of this Agreement on behalf of User and certifies that he/she is an Agent of User and has all necessary authority to act on your behalf, including to bind User to the terms and conditions of this Agreement.

If User does not agree to the terms of the Agreement, User is not granted any rights whatsoever in the Software. If User is not willing to be bound by these terms and conditions, User should not click on the “ACCEPT” button, and may not access or otherwise use the Software or Services.

1. SUBSCRIPTION. The Software is licensed on a monthly or yearly subscription basis, as selected by User or its agent.

1.1 Termination by User. User may notify Symphosize to cancel the subscription prior to the beginning of each Renewal Term. Your rights to use the Software may be terminated by Symphosize immediately and without notice if Symphosize is unable to debit your or its agent’s Card in accordance with this Agreement.

1.2 Transfer of Agreement.  The agreement can be transferred to another person or entity only if such license has not been activated.  Once validated, and a company is created, the Software will not work by another entity.  Even if you stop using the Software, Symphosize has fulfilled your subscription term.

1. PERMITTED DISCLOSURES AND USE OF DATA.You acknowledge and agree that to provide you with access to and use of the Software and Services, Symphosize may provide your Access Information and Account Data to (i) your employee or agent who is identified in the Registration Data as the current system administrator for the your account (the “Current Administrator”), (ii) such other employee or agent who may be designated by you as a replacement administrator for the your account by following the procedures required by Symphosize to effectuate such replacement, and (iii) any other person identified as an authorized user of the Software in the set-up interview form or in any subsequent communication to Symphosize (collectively, “Information Recipients”).
2. SOFTWARE USE, STORAGE AND ACCESS.Symphosize shall have the right, in its sole discretion and with reasonable notice posted on the ResponsiBidTM site and/or sent to you at the Current Administrator’s email address provided in the Registration Data, to revise, update, or otherwise modify the Services and establish or change limits concerning use of the Software and Services, temporarily or permanently, including but not limited to (i) the amount of storage space you have on the Software at any time, and (ii) the number of times (and the maximum duration for which) you may access the Software in a given period of time. Symphosize reserves the right to make any such changes effective immediately to maintain the security of the system or User Access Information or to comply with any laws or regulations, and to provide you with electronic or written notice within thirty (30) days after such change. You may reject changes by discontinuing use of the Software and Services to which such changes relate. Your continued use of the Software or Services will constitute your acceptance of and agreement to such changes. Symphosize may, from time to time, perform maintenance upon the Software or Services resulting in interrupted service, delays or errors in the Software or Services. Symphosize will attempt to provide prior notice of scheduled maintenance but cannot guarantee that such notice will be provided.
3. REFUND POLICY. An Annual Plan member may cancel Plan membership during the first 60 days after initial purchase or renewal and obtain a refund for the amount paid for the current membership period less a 25% service setup fee. After 60 days, no refund is available. Monthly and/or quarterly memberships are purchased as service agreements. There is no renewal contract, and all sales are final. If a monthly and/or quarterly subscription user cancels in the middle of a term, they may finish using the service for the term that has been paid for with no further cost, and no refund is available.
4. ROI GUARANTEE. We guarantee that Premium users of the “Annual Agreement” and the “Annual License” will receive at least a 2 to 1 ROI of their ResponsiBid investment on an annual basis. This means that at the end of the subscription term, users can expect to book at least twice as much revenue in work as they paid into their ResponsiBid membership. If this is not the case we will give account credits moving forward until the account meets the ROI criteria outlined above. In order to qualify for credits based on the ROI Guarantee, you must fill out a form we will provide you that outlines how much work you did bring in from using our services and have it signed by either your CPA, or a notary public. No refunds will be provided by Symphosize LLC.
5. FRANCHISES. Franchises are not entitled to buy any package of ResponsiBid under normal pricing structures. Volume discounts are available for individual operators within the franchise, or volume licenses must be purchased at an additional cost to be used on franchise websites intended to do bidding for multiple franchisees.

January 2011